AI Signaling · a GCW practice

Your buyers stopped searching. They started asking.

When someone asks ChatGPT who is best in your category, it names two or three brands and stops. There is no page two. SignlLabs™ measures whether the name it gives is yours, then does the earned-media work that changes the answer.

A baseline you can audit. A plan tied to it. Re-measured every quarter. What we will never do is promise you a rank. Nobody controls the engines.

Ask the answer engines
The answer it gives

Measured per engine, never blended. Illustrative. Signal 14
The shift

The click is disappearing. The recommendation is what is left.

~2.5B

people a month now see an AI-generated answer instead of a list of links.

Google / TechCrunch, 2026
−50%

clicks roughly halve the moment an AI summary appears above the results.

Pew Research, 2025
−33%

drop in Google referrals to publishers through November 2025.

Chartbeat / Reuters
89%

of AI citations come from sources outside the top 100 search results.

BrightEdge, 2026

Your ranking is no longer the finish line. Being named is.

Explained simply

Three disciplines. Only one earns the recommendation.

They sound interchangeable and they are not. Click one to see what it actually does, and where it stops.

What it really does

Where it stops

Why keywords cannot win this: an AI does not answer the question it was asked. It quietly splits one prompt into about five hidden research queries, then names the brands it trusts across all of them. You cannot keyword your way into that. You earn it, in every source the engine reads.

The mechanism

The engine does not read your website. It reads everyone else.

This is the part that is hard to see from the outside, and it is the whole reason this is PR work rather than web work. The job is not making more of your own voice. It is changing what the engine finds when it goes looking.

  1. 1

    Measure what the engines retrieve

    Ten buyer questions, five engines. We record what each one cited, not just whether you were named.

  2. 2

    Find the source gap

    Those citations name the sources each engine trusts in your category. Your absence from them is the gap: specific, not “do more PR.”

  3. 3

    Get on the record where they look

    Earned citation, entity records and structured answers placed into exactly those sources.

  4. 4

    Re-measure and see what took

    The same questions next quarter show which placements the engines picked up and which they ignored.

  5. 5

    Aim the next wave with it

    Wave four is aimed better than wave one, because three waves of evidence tell you where these engines actually look.

Not more volume every quarter, better aim every quarter. And because the sources stay on the record, wave one keeps paying in wave six.

As seen in

SignlLabs™ created the AI Signaling discipline. These are outlets where the practice and the campaigns it runs have been covered.

Yahoo Finance CW39 KIAH-TV Houston The AI Journal Investors Hangout

What AI Signaling is →Newsroom →The Answer Economy →

Where you sit

Four different problems. The same instrument.

The method is universal because the engines are. What changes is what is at stake for you, and therefore where a first quarter should be pointed.

Your first quarter

Why SignlLabs™

The instrument, plus the team that moves the number.

01

Agency-led

Measurement and execution under one roof, not a dashboard.

02

Prescriptive

We tell you the move, sequenced by your weakest area, then make it.

03

Industry-calibrated

Measured against the right benchmark for your category, not an average.

04

Full-service

We earn the media, build the schema, seed the sources. No SaaS tool can.

Founding team

The people behind the practice.

SignlLabs™ was built inside a working agency, by the people who run it.

Suzy Ginsburg
Suzy Ginsburg
Founder & Chief Executive Officer, GCW

Four decades of building reputations one relationship, one story and one placement at a time.

Brad Ginsburg
Brad Ginsburg
Partner & President, GCW

Runs GCW public relations agency.

Erika Hanafin Austria
Erika Hanafin Austria
COO, SignlLabs

Leads the practice, the methodology and the clients behind it.

The agency behind it

SignlLabs™ is the AI Signaling practice of GCW Agency.

Every engagement is backed by a working earned-media agency: the same team that places the stories, builds the schema and seeds the sources the engines retrieve from. The measurement is one half of the job. Moving the number is the other.

Field notes

The field guide to being named by AI.

Our white paper, The Answer Economy: How AI Decides Which Brands to Recommend, breaks down how ChatGPT, Gemini, Claude, Copilot and Perplexity decide which brands to name, why earned media drives roughly 82 to 84 percent of AI citations while owned pages account for only 5 to 10 percent, and what to do about it. Ten sections, every figure timestamped.

Newsroom

Sent to your inbox, and downloadable the moment you ask. See what is inside.

White paper · 2026
The Answer Economy

How AI decides which brands to recommend, and how to be the one it names. 2026.

Press

What we have announced.

Announcements from Global Communication Works about SignlLabs™, its AI Signaling practice. Media and licensing inquiries: hi@signllabs.ai.

Press & media kit

Everything a journalist or partner needs.

About SignlLabs™

SignlLabs™ is the AI Signaling practice of Global Communication Works (GCW). SignlLabs created the AI Signaling discipline: the practice of measuring how recommendable a brand is across ChatGPT, Google Gemini, Claude, Microsoft Copilot and Perplexity, then engineering the lift through earned media. Learn more at signllabs.ai.

About GCW

Global Communication Works (GCW) is a full-service public relations and reputation management agency with nearly 40 years of work across women’s health, consumer packaged goods, wellness and lifestyle, energy, technology and law. Services span earned media and news bureau, reputation and crisis management, public affairs, influencer strategy, photo and video production, media and presentation training, and AI Signaling through SignlLabs. Learn more at gcw.agency.

Media inquiries

hi@signllabs.ai

Fast facts

5
engines measured
40 yrs
PR heritage (GCW)
82–84%
of AI citations are earned
Quarterly
measure & move cadence

Contact

erika@signllabs.ai
Start here

Find out what AI says about you this week.

A baseline audit runs your ten buyer questions across all five engines and comes back with where you stand, per engine, and the one thing to move first. No dashboard subscription, no rank promises.

Or start with The Answer Economy, our 2026 white paper on how the five engines decide which brands to name. Ten sections, every figure timestamped.

What you get back
  • 01Where you stand, per engine and per buyer question.
  • 02The one thing to move first, chosen by impact rather than by what is quickest to produce.
  • 03The sources each engine trusts in your category, named, and which of them you are missing from.
  • 04A competitive read: who the engines name instead of you, and on which questions.
  • 05A sequenced first quarter, with targets set before anything gets built.